Refunds
If it is not right, we will make it right.
Within 14 days
If you buy a subscription, a project pass or founding lifetime access and it is not what you needed, contact us within 14 days of the payment and we will refund it. No long explanation needed.
Later than that
We do not refund the part of a subscription period that has already passed, but you can cancel at any time and keep your plan until the period ends. If the service did not work as described, tell us and we will look at it fairly.
Your legal rights
Nothing on this page or in our terms limits your rights under the Australian Consumer Law, including remedies for a major failure of the service.
How refunds are paid
Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days.